Frequently Asked
Questions
Got Questions? Let’s Clear Things Up.
From security to AI, here’s everything you need to know about how FileGenix can streamline your business.
FileGenix is an AI-powered enterprise document management and workflow automation platform that helps you store, organize, search, protect, and query your documents in plain language — all in one place, with unlimited users on every plan.
Every document is protected with role-based access control, encryption, full audit trails, and — where needed — digital signatures. FileGenix is ISO certified, and every AI feature is ACL-aware, meaning a user can only summarize, query, or retrieve documents they are already authorized to see.
Yes. FileGenix supports email-to-document sync, API access, and integration with common CRM and ERP systems, so it fits into how your team already works rather than requiring a rip-and-replace rollout.
It lets you summarize long documents in one click, ask your entire document library questions in plain language, chat with a single file to extract specific clauses or data, and automatically surface relationships between related documents — contracts, invoices, patient records, and more.
Yes. The Visual Workflow Builder lets you design multi-stage approval chains, conditional routing, and SLA-based escalations on a drag-and-drop canvas — no developer or IT ticket required.
No. FileGenix does not charge per seat on any plan — Basic, Gold, or Enterprise. Whether you have 10 users or 10,000, the platform scales with your business, not your bill.
FileGenix is used across healthcare, legal, manufacturing, food industry, publications, fleet & logistics, banking & finance, and education — each with configuration options suited to that industry’s compliance and workflow needs.
Yes. FileGenix supports bulk uploads with auto-categorization and tagging, so migrating an existing archive doesn’t mean re-filing everything by hand.
Every plan includes online training and free support. Enterprise customers also get a dedicated solution architect to help scope integrations and compliance requirements.
Yes. FileGenix supports custom metadata fields, tailored permission structures, and bespoke workflow configurations — reach out for a custom deployment consultation.
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