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Client Overview

Founded in 2006 with a vision for advanced healthcare, our client is a leading private medical institution in its region. With a robust infrastructure of 450 beds, including a dedicated 150-bed critical care unit and 10 state-of-the-art modular operation theaters, the client prioritizes patient well-being by integrating cutting-edge medical advancements.
Their commitment to innovation is evident through the introduction of the region’s first PET-CT and nuclear medicine facility, reinforcing their dedication to providing the most advanced treatments available.

Challenges Faced by the Hospital

Past Medical History & Initial Testing

Past Medical History & Initial Testing

Doctors and nurses manually record patient history and initial test results, increasing the risk of misplaced or incomplete information.

Diagnosis & Examination

Diagnosis & Examination

Medical professionals documented diagnosis and examination results on paper, making it challenging to update, track, and retrieve patient data.

Storage & Retrieval of Documents

Storage & Retrieval of Documents

Paper-based filing systems made retrieving patient records time-consuming and increased the risk of lost or damaged files.

Prescription Management

Handwritten prescriptions led to misinterpretation, incorrect dosages, and errors in medication
dispensing.

Discharge & Follow-Up

Discharge & Follow-Up

Patients had to manage multiple physical documents post-discharge, increasing the risk of misplacing important medical records.

Patient Documentation Workflow & Associated Challenges

The client traditionally relied on paper-based documentation for collecting and maintaining patient records. Most of the steps involved the manual handling of documents, leading to inefficiencies and challenges in managing patient data effectively.
During consultation and initial testing, doctors and nurses manually documented patient history, symptoms, and preliminary test results on paper-based charts. If patients had past medical records, they were required to carry them, and healthcare providers often struggled to locate all relevant documents across different departments, causing delays in decision-making.
As the diagnosis and examination process progressed, doctors ordered tests and recorded results in paper-based reports. They also issued handwritten prescriptions, which sometimes led to misinterpretation due to illegible handwriting or dosage errors, posing a risk to patient safety.
Finally, when patients were discharged, they received multiple documents and follow-up instructions in physical form. Managing and carrying these records for future visits became inconvenient, increasing the risk of misplacing critical medical information.

How FileGenix Transformed
Hospital Document Management

To overcome these challenges, the hospital implemented FileGenix, an advanced  Electronic Document Management System (EDMS) that streamlined the entire document workflow, improving efficiency, security, and accessibility

Centralized Medical Document History

FileGenix digitizes patient records, allowing doctors and nurses to access past medical history instantly without relying on physical files.

Efficient Diagnosis & Examination Records

The system records diagnoses, test results, and treatment plans electronically, ensuring that information is always up-to-date and accessible.

Electronic Prescription Management

Doctors can now send prescriptions digitally directly to pharmacies, minimizing errors and ensuring medication safety.

Secure & Efficient Document Storage

Medical records, test results, and discharge summaries are stored in a centralized digital repository, making retrieval fast and secure.

Enhanced Follow-Up & Patient
Care

The system schedules follow-up appointments and keeps a digital record of discharge instructions, ensuring continued patient care.

electronic-health-records-software

Conclusion

By implementing FileGenix, the hospital has transformed its document management process, leading to:
  • Reduced administrative burden for hospital staff
  • Quicker access to patient records, improving decision-making
  • Elimination of prescription errors and medication risks
  • Better compliance with healthcare data security regulations
  • Improved patient experience & follow-up management
With FileGenix, the hospital has successfully shifted from a manual, paper-based system to a smart, digital workflow, ultimately improving patient care and operational efficiency.
Users:
  • Doctors
  • Nurses
  • Admin
  • Patients
  • Hospital Staff Members

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